Reach our team by chat, email or phone.

The response notes shown against each channel are typical, not guarantees. Real response times move with the volume we are handling at the time, the channel you chose and the kind of issue you raised — an urgent payment outage is triaged ahead of a general how-to question, by design. We would rather set that expectation honestly than print a fixed number here and miss it on a busy Saturday. If a specific, contractual response time matters to your business — for example because you run multiple sites and cannot carry an outage — that is exactly what the enterprise and franchise conversation is for, and our team will put the actual terms in writing so you are agreeing to something real rather than a figure on a marketing page.

We have deliberately not printed a round-the-clock guarantee on this page, because availability is a staffing commitment that varies by channel, region and the plan you are on, and it is not something a marketing page should promise on the team's behalf. What we can say is that there is more than one way to reach us and they are not all time-limited in the same way: the help centre and the article search are available whenever you need them, an email or a written request can be sent at any hour and will be picked up in turn, and live channels run to a schedule our team can confirm for your plan and your region. If continuous cover is a hard requirement for how you operate, ask about it specifically when you get in touch, because the honest answer depends on your plan.

It is an illustrative example, not a live reading of our systems, and it is labelled that way on purpose. We did not want a static design element pretending to be a real-time dashboard, because a green light that is actually just a picture is worse than no light at all — it tells you everything is fine at the exact moment it might not be. For current service information, follow the link through to the help centre, which is where genuine status updates and any known-issue notices live. If you are mid-incident and need to know whether it is you or us, that is a good moment to reach a person directly rather than to read a status box of any kind.

Yes, and often you will not need to get in touch at all. The issue-routing list on this page groups the common areas — point-of-sale hardware and software, payments and billing, kitchen display systems, inventory and menu management — and each one takes you into the part of the help centre that covers it. It is navigation rather than a form: nothing you tap collects any personal information, and you are simply being pointed at the right documentation. The suggested-articles panel does the same job for the most common questions. Plenty of things — resetting a station, updating a menu item, connecting a third-party delivery integration — have a written walkthrough that is faster than waiting for a reply, which is why they are surfaced here first.

There can be. Multi-unit and franchise groups may be a fit for dedicated account management, which pairs you with a single point of contact who learns how your group actually operates rather than starting cold on every ticket, and it comes with priority handling. We have deliberately not printed a specific response-time number against it on this page, because the real terms are something to agree with our team for your group rather than to infer from a figure in a design. Use the enterprise enquiry link to start that conversation; it routes to our contact page and does not commit you to anything. Nothing here qualifies you automatically — whether it is the right fit is the first thing the conversation is for.